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Accessibility & Inclusion

‘Make tourism more inclusive and accessible’
is among the key priorities of the
Strategic Framework for Tourism in BC .
It is an important aspect of how tourism supports people and communities and contributes to improving the quality of life for all.

Strategies that align with the accessible and inclusive tourism priority include promoting B.C. as an inclusive and welcoming destination for everyone as well as building capacity to support more inclusive and accessible tourism products, services and experiences.

This section is a resource centre for a variety of standards and guidelines, marketing materials, employer programs and more.

Accessibility Data Collection

Kootenay Rockies Tourism is committed to working with communities and the tourism industry towards a fully-inclusive British Columbia. Since 2018, KRT is signatory to a Memorandum of Understanding (MOU) with Spinal Cord Injury BC (SCIBC) with the goals including establishing a coordinated approach to the development of accessible travel and tourism products and services.

Additionally, to promote the adoption, development and promotion of accessible tourism industry practices to stakeholders through audits and assessments of relevant regional sites, products and services; universal design and accessibility education and awareness; and resource development implemented through our partnership. 

For 2021, a new agreement was signed to further
Universal Design support in the region. 
A Tourism Access and Inclusion Assistant has been
contracted to continue the accessibility consultations with
campgrounds in the region and to begin accessibility data collection
on the accommodation properties throughout the Kootenay Rockies.

A quality experience is one of the most important things you can offer your customers. Accessibility removes barriers so everyone feels welcome when they visit your business. North Americans with disabilities spend an estimated $19 billion per year on travel—and that doesn’t include the friends and family they travel with.


We would like to hear from Resorts, hotels, motels, bed & breakfast establishments, campgrounds, etc.

Universal Design Workshops


Join Kootenay Rockies Tourism and Spinal Cord Injury BC for an interactive Universal Design Workshop – an introduction to Universal Design and how it applies to tourism and our communities.  The workshop will provide staff from local government, tourism stakeholders and outdoor recreation professionals and practitioners, an introduction of skills and knowledge to incorporate universal design into programming, facility design, construction and maintenance programs for parks, recreation, business and civic facilities.


Making Nature Accessible for Everyone

British Columbia is home to spectacular outdoor recreational spaces, but not all of them are accessible to everyone. School of Planning and Sustainability Associate Professor Dr. Mark Groulx, Spinal Cord Injury BC, and a team of researchers are exploring ways to change that so everyone can enjoy the benefits of spending time in the natural world.

Groulx and the research team received a Social Sciences and Humanities Research Council of Canada Partnership Development Grant worth $177,838 to bring together partners from across the spectrum and develop tools they can use to identify barriers to access and develop plans to remove them. The Nature for all: A barrier free Canada through standards-based practice project includes academic researchers, accessibility advocates, agencies in the tourism and parks sectors and government organizations.


Neil Square Programs

Working Together:

Connecting Employers with Skilled, Job Ready Individuals with Disabilities

This program will help to identify the right candidate for the job and include information on wage subsidies and employer advantages.
Program PDF information sheet


Maintaining Good Posture

Posture is the most important aspect when looking at workstation design.
Illustrations depict the ideal sitting posture while using a computer.
PDF information sheet

The Principles of Universal Design

The design of products and environments to be usable by all people, to the greatest extent possible, without adaptation or specialized design.

The authors, a working group of architects, product designers, engineers and environmental design researchers, collaborated to establish the following Principles of Universal Design to guide a wide range of design disciplines.
PDFs outlining 7 principles: Page 1 / Page 2

More Resources

Access BC

A Spinal Cord Injury BC initiative helping to make British Columbia further accessible by providing key information and trip planning tools for visitors of all ages and abilities.

Building Code Accessibility Standards

BC Government Office of Housing and Construction Standards – Building Access Handbook – Illustrated Commentary on Access Requirements.

CSA Group – Accessibility Standards for CTA

The Canada Transportation Act gives the Canadian Transportation Agency (CTA) the responsibility for ensuring that persons with disabilities obtain access to Canada’s federal transportation network by eliminating unnecessary barriers.


go2HR serves British Columbia’s tourism and hospitality industry with programs and services. It is BC’s tourism human resource association.

Spinal Cord Injury BC (SCI BC)

A resource centre: find a consultant, how to access funding, how to get your property or community certified as universal, tools to market your business and public spaces.

More resources will be added to the page – please check back again.