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COVID-19 UPDATES & RESOURCES

Kootenay Rockies Tourism (KRT) continues to monitor the COVID-19 situation and is working closely with the Provincial and Federal agencies, Destination Canada and Destination BC, and other stakeholders and partners.

LATEST NEWS, RESEARCH & COMMUNICATION OPPORTUNITIES:

TOURISM RESILIENCY PROGRAM (TRP)
KRT is committed to supporting their tourism businesses affected by the COVID-19 pandemic. As businesses move into trying to operate in the winter season and amidst the second wave of the pandemic, KRT has added a dedicated Program Advisor to work directly with regional stakeholders in a more fulsome, focussed capacity.

Cathy Holler is the Program Advisor for the Kootenay Rockies Tourism Resiliency Program. Cathy is available for complimentary, one-on-one phone meetings with you to discuss your business situation. She will also introduce you to the programs and resources available to assist you with managing your business through this crisis.

CATHY HOLLER
Program Advisor,
KR Tourism Resiliency Program
T 1-844-960-2787
TRP@KootenayRockies.com
Register for the Tourism Resiliency Program

We’ve partnered with industry leading professionals to bring you expertise where you may need it most. A series of webinars are offered to provide you with key information and training through this difficult time.

Click to Register for the Tourism Resiliency Program

Link to all recorded Expert-Led Webinars to Learn & Grow

Link to Upcoming Webinars


DESTINATION BC INDUSTRY CALLS
DBC has held calls every 2 weeks with industry partners across the province, sharing facts, trends and updates from sectors. This was an opportunity to hear more about the latest developments on BC tourism impacts, program updates, marketing plans and partnership opportunities.

The next Industry Call will take place on April TBA, 2021
11:30 AM Mountain Time / 10:30 AM Pacific Time

Email to be added to the call invite

Link to INDUSTRY CALL Recordings 
Link to weekly MESSAGING GUIDANCE

Link to ROAD TO RECOVER WEBINAR RECORDINGS ARCHIVE


Use the resource links below to stay informed and for clear, accurate and up-to-date information.


P H O N E    S U P P O R T :

1-888 COVID-19 (1-888-268-4319) – phone
1-604-630-0300 – text

This phone number is available to provide non-clinical information about COVID-19. This number is available seven days a week, 0730hrs to 2000hrs, in over 110 languages. People with medical concerns are directed to call 8-1-1; for deaf or hard of hearing, call 7-1-1.


R E S E A R C H:

BC REGIONAL TOURISM SECRETARIAT
COVID-19 TOURISM IMPACT REPORT
An ongoing snapshot of how the tourism industry is being impacted as a result of COVID-19 and an overview of how things are changing as we begin moving through the first stages of recovery. We continue to gain and share business intelligence and insights which come directly from tourism stakeholders in the region via telephone and surveys.
Tourism Impact Report for Oct 2020 (PDF)
Tourism Impact Report to Jan to Feb 2021
Travel Patterns Report to Jan -March 2021

REGIONAL RESIDENT SENTIMENT SURVEY RESULTS
Between June 29 and July 5, 2020, KRT in partnership with the Interdisciplinary Research Team at the Applied Research & Innovation Centre of Selkirk College conducted a research project seeking to understand the resident’s level of comfort with visiting local businesses, travelling and welcoming visitors to their community.
Link to SURVEY REPORT

 BC PUBLIC PERCEPTION
To monitor British Columbian’s current views on travel and tourism as well as track travel and tourism behaviour intentions, Destination BC has commissioned biweekly waves of research to track opinions and intentions.
Link to RESEARCH INSIGHTS

DESTINATION BC COVID-19 RESEARCH
Signal and Sentiment Dashboard
Destination BC has built an easy to access dashboard to monitor what is happening in each of our core geographic markets, to inform our approach to recovery and resilience marketing activities.
Link to SIGNALS SENTIMENT DASHBOARD

DESTINATION CANADA RESEARCH
Destination Canada regularly provides intelligence, tools and insights to our partners – equipping them to optimize their reach. As a result of COVID-19, this work is needed more than ever.
Link to COVID-19 RESEARCH


R E S O U R C E S:

P R O V I N C I A L :

DESTINATION BC
Destination BC is here to support and are doing everything they can in partnership with provincial and federal government, industry partners and health authorities to monitor the impact of COVID-19 on BC and the tourism industry.
Questions?:
Email:  COVID19Response@DestinationBC.ca

Information Links:
DestinationBC.ca – What You Need to Know & FAQs
Messaging Guidance for BC’s Tourism Industry
Top 5 Resources for Tourism Businesses during COVID-19

Click to Subscribe to the Destination BC’s regular Bulletins.


GOVERNMENT OF BC

The Province of BC has declared a state of emergency to support response to COVID-19. The priority is to protect British Columbians and ensure our province is best positioned to effectively respond to the pandemic.
Information Links:
Action Plan: BC’s First Steps to Support People and Businesses
Action Plan: Provincial Tax Changes
BC Business Support Service
Emergency Benefits for Workers
Essential Services List for COVID-19
Financial Support for Small Business & Employees
Hotel Sector Guidance
List of Supports for Businesses
Local Government & First Nations Frequently asked Questions
Pandemic Preparedness
Provincial Health Officer Notices & Guidance

Provincial Support & Information
Resources provided by Ministry of Tourism, Arts & Culture

SMALL BUSINESS BC
BC Business COVID-19 Support Service – Connecting businesses with the resources and guidance necessary to navigate challenges from COVID-19. Delivered in partnership with the BC government and the Government of Canada.
Information links:
COVID.19 Business Supports
COVID.SMALLBUSINESSBC.CA
PPE Marketplace for Businesses

BC HOTEL ASSOCIATION
British Columbia’s voice of the hotel industry advocating at the federal, provincial and community level. Their mandate is to shape the future of hospitality through advocacy, communication and education.
Link to upcoming and previous webinar presentations

INDIGENOUS TOURISM BC
ITBC is a non-profit, stakeholder-based organization that is committed to growing and promoting a sustainable, culturally rich Indigenous tourism industry.
Information Links:
COVID-19 Development Stimulus Fund Application
Emergency Relief Funds Program for Market-Ready Indigenous Tourism Businesses

TOURISM INDUSTRY ASSOCIATION OF BC
TIABC has produced videos focusing on the health and safety protocols in place with the bars & pubs sector:
Know Before You Go / Pubs & Bars
BC Hotels / Keep Guests & Staff Safe during COVID-19

WORK SAFE BC
WorkSafeBC is committed to creating a province free from workplace injury or illness, and to provide service driven by core values of integrity, accountability and innovation.
For information on staying safe at work, resuming your operations, accessing their services, safety plan and more.


R E G I O N A L :


COLUMBIA BASIN TRUST

BASIN BUSINESS ADVISORS PROGRAM
The Basin Business Advisors Program is endeavoring to compile resources and support the business community in this challenging time.
Link to Review Services, Support and Workshops


TOURISM / TRAVEL PRODUCTS

Information links to major industry partners regarding availabilities.
Kootenay Rockies – Know Before You Go
BC Parks
Parks Canada


F E D E R A L :


DESTINATION CANADA

Destination Canada’s Statement on the COVID-19 situation. They continue to monitor the impact of COVID-19 and are conscious of the industry concern.
Link to Website


GOVERNMENT OF CANADA
The Government of Canada has taken action because of the COVID-19 outbreak. Learn more about the new measures and federal programs.

Information Links:

Apply for Canada Emergency Response Benefit with Canada Revenue Agency
Awareness Resources
Canada’s COVID-19 Economic Response Plan: Support for Canadians and Businesses.
Canada’s Regional Development Agencies
Canada Emergency Response Benefit for Workers and Businesses
Canada Emergency Wage Subsidy
Coronavirus Disease: Outbreak Update
Government of Canada’s Action on COVID-19
Resources for Canadian Businesses
Government of Canada COVID-19 Hotline: 1-833-784-4397 or email: Phac.info.aspc@Canada.ca

TOURISM INDUSTRY ASSOCIATION OF CANADA (TIAC)
TIAC is responsible for representing tourism interest at the national level, and its advocacy work involves promoting and supporting policies, programs and activities that will benefit the sector’s growth and development.


CANADIAN CAMPING AND RV COUNCIL

National Campground Association
Updates, information and resources related to COVID-19 and its impact on campgrounds in Canada.
Information Links:
Canadian Camping & RV Council website 

COVID-19 Emergency Response


COMMUNITY FUTURES
COVID-19: Support for Businesses
As a non-profit dedicated to helping businesses be successful and communities to be economically healthy, they are here to help through the COVID-19 pandemic.
Link to the office for your area:
Central Kootenay
East Kootenay
Greater Trail
Revelstoke


H E A L T H :


HEALTH LINK BC

BC’S provincial health officer has declared COVID-19 a public health emergency. Find information about COVID-19, how to protect yourself, your family and your community.
Information Links:
Health Link BC Health Feature
Managing COVID-19 Stress, Anxiety and Depression
Virtual Mental Health Supports

CANADIAN MENTAL HEALTH ASSOCIATION (CMHA)
The CMHA is the most established and extensive community mental health organization in Canada. They provide advocacy, programs and resources that help to prevent mental health problems and illnesses.

INTERIOR HEALTH
This organization provides a wide range of integrated health care programs and services which are delivered to residents across BC’s southern interior.
Information Links:
Trusted information about COVID-19

WORLD HEALTH ORGANIZATION
WHO works with 194 member states and across six regions in a shared commitment to achieve better health for everyone, everywhere.


H U M A N     R E S O U R C E S :


go2HR

Serving BC’s tourism and hospitality industry with programs and services that support its growth and success. They can help with any Human Resource related questions or concerns.
Link to go2HR Website

TOURISM HR CANADA
A pan-Canadian organization with a mandate aimed at building a world-leading tourism workforce. They facilitate, coordinate and enable human resource development activities that support a globally competitive and sustainable industry and foster the development of a dynamic and resilient workforce.
Information Links:
Free online frontline, supervisory & managerial training modules


A D D I T I O N A L :

BC Hydro – Power Smart – Customer Updates
Information Links:

Here’s what we’re doing in response to COVID-19
BC Hydro Announces bill help for Customers affected by COVID-19  including a Customer Crisis Fund.
Relief Fund for Small Businesses

Fortis BCEnergy at Work
COVID-19 Customer Recovery Fund

ICBC – Auto Insurance, Claims, Driving licensing & ID, Vehicles & registration, Road Safety
COVID-19 Customer Relief Measures